Everything about the app
Live tracking, location history, IMEI number and device access.
Live tracking and range
How to see where your pet is — and where it has been — in the app.
How far away can my dog or cat be? +
Mobile technology gives Lildog unlimited range outdoors. Indoors, or in areas with poor coverage, Lildog works best via Bluetooth.
Can I see where my pet has been previously? +
Yes. In the app, you can view location history to see where your pet has been during the day.
Find the IMEI number
Useful to have ready if you contact customer service.
Where can I find the IMEI number for my device? +
The IMEI number for your Lildog device is shown on the “My device” page when you are logged in to your account, as well as in the app under device settings.
The IMEI number is also printed on the back of the GPS tracker. It is a 15-digit number.
Have the IMEI number ready if you contact customer service about a specific device — it helps us assist you faster.
Device access and sharing
How many people can use Lildog at the same time, and how to share access.
Can several people use Lildog at the same time, or only one phone? +
The device can only be connected to one phone at a time.
You can still share access to the device by letting others log in with the same account that the tracker is connected to. Devices currently cannot be shared across multiple separate accounts at the same time.
Can I connect the device to a new phone? +
The device can only be actively connected to one phone at a time.
If you want to connect it to a new phone, first make sure it is not actively connected to the old phone. You can do this by turning off Bluetooth on the old phone or choosing to “forget” the device in the phone's Bluetooth settings.
Then put Lildog into pairing mode by holding the button for about 3 seconds until it flashes blue, and add it to the Lildog app on the new phone.
Manage pets
How do I delete a pet from the app? +
- Go to Settings and select the pet you want to remove.
- Scroll all the way down and tap Delete pet.
Deleting the pet only affects the selected pet and does not affect other pets on the account.
Map and display
How do I change the map type in the Lildog app? +
- Open the map in the Lildog app and view it in full screen.
- The map buttons appear in the top-right corner. Tap the top button and choose the map type you want: standard, satellite or hybrid.
- The map updates automatically.
Live tracking works regardless of which map type you use.
Account
I forgot my password. What should I do? +
Tap Forgot password on the login page and enter the email address registered to your Lildog account.
You will then receive an email with a link to create a new password. Once the password has been changed, return to the Lildog app and log in again.
If you cannot find the email, check your spam/junk folder.
How do I log out of my Lildog account? +
- Open Settings in the Lildog app and scroll all the way down.
- Tap Log out.
How do I delete my Lildog account? +
- Go to Settings → Account → Delete account.
- Confirm that you want to delete the account.
Deletion is permanent. Information about pets, GPS trackers and history is removed, and the account or data cannot be restored afterwards.
Troubleshooting the app
What should I do if the Lildog app crashes or won't start? +
If the app crashes or will not start, try the following:
- Check the App Store or Google Play and update the Lildog app if a newer version is available.
- Restart your phone.
- If you use Android, try clearing the app's cache.
- If the problem continues, uninstall the Lildog app and reinstall it.
Also make sure your phone is running an up-to-date version of its operating system. After reinstalling, log in again with the same Lildog account.
How do I update the Lildog app? +
- Open the App Store if you use an iPhone, or Google Play if you use Android.
- Search for Lildog. If a newer version is available, tap Update.
Make sure your phone has an internet connection and enough battery while the update is being installed.