Subscription and payment
Learn more about your subscription, what it includes and how to manage it in the app.
Subscription and terms
The subscription covers the mobile data connection that enables live tracking.
For current prices and commitment periods, see the official subscription page or contact customer service.
How do I create a subscription? +
The subscription is created in the Lildog app after the device has been added.
Why do I need a subscription? +
Lildog has a built-in SIM card, just like a phone, which uses the mobile network to send you location information.
The subscription covers all costs related to this, giving you unlimited range wherever your dog or cat is located.
An active subscription is required for the GPS functionality to work.
Payment and subscription level
How do I change my payment method? +
Go to: Settings → My Subscription → Update Payment Info.
Follow the instructions to enter the new payment method. The new payment method will be used for the next billing.
How do I upgrade or downgrade my subscription? +
Go to: Settings → Subscription → Change subscription.
Choose the subscription you want and complete the process in the app. The change takes effect according to the current billing period.
Can I switch from Basic/Premium to Family? +
If you already have a Basic or Premium subscription and want to switch to Family, the existing subscription must first be cancelled by Lildog.
The service will not be available during the period between the old subscription ending and the new Family subscription being created.
Contact Lildog customer service via the contact form and we will help you with this.
Contact customer service about a Family subscription →Transfer the subscription to a new device
How do I transfer my subscription to a new Lildog device? +
An active subscription cannot be moved between devices directly by the customer. The transfer must be completed by Lildog customer service.
- Find the IMEI number for both the old and the new GPS tracker. The IMEI consists of 15 digits and is printed on the back of the tracker.
- Send both IMEI numbers to customer service. You can also include account or order information.
What should I do after the subscription has been transferred to a new device? +
Once the subscription has been transferred, it is active on the new device. The old device is no longer connected to the subscription.
Open the Lildog app and go to: Settings → Add pet → Connect a Lildog.
Make sure the new device is charged and within Bluetooth range when connecting it.
How do I cancel my subscription?
How do I cancel my subscription? +
You can cancel your subscription at any time.
The subscription is created, changed and cancelled in the Lildog app under Settings → My subscriptions. Changes must be made directly in the app on your account.
Note: Without an active subscription, the device loses its GPS functionality because the subscription covers the mobile data connection.